Effective Date: January 10, 2020


This Privacy Policy describes the privacy practices that Aircare, Inc. (“Aircare” or “us” or “we”) follows when collecting and using information about you on our website and app (“Site”).

We ask that you please read this Privacy Policy before using the Site. It describes what information we gather from you and others who visit or use the Site, how we use that information, and what we do to protect it. When you access or use the Site, certain information, including personally identifiable information, may be collected, transferred, processed, stored, and in certain circumstances, disclosed as described in this Privacy Policy. BY VISITING OR USING OUR SITE, YOU EXPRESSLY CONSENT TO THESE INFORMATION HANDLING PRACTICES.

Capitalized terms used but not defined in this Privacy Policy have the definitions provided in the Terms of Use. Parts of the Terms of Use affect this Privacy Policy, so unless you have already done so, please review the Terms of Use prior to using the Site. IF YOU DO NOT AGREE WITH THIS POLICY OR OUR TERMS OF USE, PLEASE DO NOT USE OR REGISTER FOR AN ACCOUNT ON THE SITE.

Please be aware that our services and systems are housed on servers in the United States, and the information we collect (including through cookies) is processed and stored in the United States, which may not offer the same level of privacy protection as the country where you reside or are a citizen. BY USING THE SITE AND PROVIDING INFORMATION TO US, YOU CONSENT TO THE TRANSFER TO AND PROCESSING OF THE INFORMATION IN THE UNITED STATES.


We collect data to provide the services you request, ease your navigation on our Site, communicate with you, and improve your experience using our Site and services. Some of this information is provided by you directly, such as when you create an account on our Site. Some of the information is collected through your interactions with the Site and our services. We collect such data using technologies like cookies and other tracking technologies, error reports, and usage data collected when you interact with our Site or services.

The data we collect depends on the Site and services and features thereof that you use, and includes the following:


When you visit the Site without creating an account, you can browse without submitting personally identifiable information about yourself. If you choose to create an account on the Site, the personally identifiable information we collect will or may include:

  • Name and contact data. Your name, email address, phone number, password and other profile information you provide to us when registering for an account.
  • Situational Awareness Information. Descriptions of locations, environmental elements and events, including images, for the provision of risk mitigation and situational awareness services.
  • Training and Credentials. Licenses, certifications, training records and related staffing documentation to verify pilot and flight attendant qualifications for staffing deployment.
  • Log-In. We process passwords and related security information used for authentication and account access and information security purposes.
  • Usage Information. Certain usage and device information (described in Section 1.3, below), to the extent it is linked in our log files to your personally identifiable information.
  • Content. Content of messages you send to us through email or the chat messaging function, such as feedback or questions you ask our representatives, when necessary to provide you with our services. We will collect and utilize any data files you send to us for troubleshooting and improving our services. When you contact us, phone conversations or chat sessions with our representatives may be monitored and recorded in order to improve our services, or to facilitate the processing and resolution of your request or complaint.
  • Surveys and Studies. We may ask you to participate in a survey or study, and may request information from you. Participation is voluntary and you have the choice of whether to disclose any requested information.

Our collection of this information allows us to establish, maintain and support your user account on the Site, provide you with our services, and communicate with you in accordance with our Terms of Use.


You or someone authorized by you may submit medical information to us to facilitate providing you with our telemedicine services. Such information is stored in a protected, HIPAA-compliant call-center that is not connected to the Site and accessible only to authorized Aircare personnel.


Similar to other web sites, we use tracking technologies to automatically collect certain technical information from your browser or device when you visit our Site. This data may include, but is not limited to, your IP address, browser type and language, referring/exit pages and URLs, other browser history, platform type, number of clicks, landing pages, the pages you requested and viewed, the amount of time spent on particular pages, and the date and time of your visits. Our collection of this data, described in more detail below, allows us to provide a more personalized, high-quality services to you and to track usage of the Site.

1.4    COOKIES.

We automatically derive and collect certain data based on your interactions with us on the Site using cookies and similar technologies (collectively, “Cookies”). Our collection of data through Cookies includes information about your browser and Site usage patterns, which may include your IP address, browser type, browser language, referring/exit pages and URLs, pages viewed, links clicked, whether you opened an email, and information about the device you use to access the Site. Our collection of this information allows us to improve your user experience in various ways, such as to personalize our display of the Site to you, to “remember” whether or not you are signed in, and to provide better technical support to you.
Please note: If you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the Services or the Site may not operate properly, and you may not have access to our services or Site. We shall not be liable for any impossibility to use the Site or services or degraded functioning thereof, where such are caused by your settings and choices regarding Cookies.


We may use Pixels to automatically record certain technical information about your interactions with us when you visit the Site or otherwise engage with us, to help deliver Cookies on our Site, or count users who have visited the Site. We may also include web beacons in our promotional e-mail messages or newsletters to determine whether you open or act on them for statistical purposes. Pixels are tiny graphics (about the size of a period at the end of a sentence) with unique identifiers used to track certain online actions, movements and related information of Site users. Unlike Cookies, which are stored on a user’s computer hard drive, Pixels are embedded invisibly on web pages or in HTML-based emails. The data we receive through Pixels allows us to effectively promote the Site to various populations of users, and to optimize external ads about the Site that appear on third-party websites.


We also use Live Imagination (Mathew Fleming Inc.) and other third-party analytics providers (“Analytics Providers”), to collect information about Site usage and the users of the Site. Analytics Providers use Cookies in order to collect usage information from users that visit the Site, including information about the pages where users enter and exit the Site and what pages users view on the Site, time spent, browser, operating system, and IP address. Cookies allow Analytics Providers to recognize a user when a user visits the Site and when the user visits other websites. Analytics Providers use the information they collect from the Site and other websites to share with us and other website operators information about users including geographic regions and details about devices used to visit websites and purchase items. We do not link information we receive from Analytics Providers with any of your personally identifiable information. For more information regarding Live Imagination’s privacy practices, see Live Imagination’s Policies at


We do not collect precise geolocation data from you or your device, but may collect and use information about your general location (such as any state or country of residence supplied by you when setting up your user profile) or infer your approximate location based on your IP address in order to track our general website usage or to tailor any pertinent aspects of your user or educational experience to your region.


2.1    GENERAL.

We may use your personally identifiable information for the purpose of providing you with our services; communicating with you about the Site or our services; to operate, manage, improve and conduct analyses relating to the Site; to prevent fraud or abuse, to address technical and security issues and to otherwise protect users; and to improve the Site.


If you have provided us with your contact information, we may, subject applicable laws, send you emails about the Site and your account. For example, when you register, you will receive a welcome email. If our Site is temporarily unavailable, we may also send you an email notice.
E-mail communications you receive from us will generally provide an unsubscribe link allowing you to opt out of receiving future e-mail or to change your contact preferences. If you have an account with us, you can also change your contact preferences by updating your contact information within your account settings. Please remember that even if you opt out of receiving marketing e-mails, we may still send you important service information related to your accounts and the Services.


We may use non-personally identifiable information, such as anonymized and/or aggregated website usage data, in any manner that does not identify individual users for the purpose of improving the operation and management of the Site and to better understand our website usage patterns. Any non-personally identifiable information that is combined with personally identifiable information will be treated by us as personally identifiable information.


We do not use personally identifiable information to display any targeted advertising on the Site.


We will or may retain your information indefinitely, or as long as legally required or allowed. If you cancel your account, we may, but are not obligated to, delete your personal information and may continue to use or disclose it in accordance with this Privacy Policy. We may dispose of any information we collect, at our discretion and without notice, subject to applicable law.


We will not sell or rent your personally identifiable information to third parties. We share user information, including any personally identifiable information, in the circumstances as categorized below.


As permitted by you, we may disclose your personally identifiable information to other users to provide our services such as staffing, training, and communication. For example, we may share your personally identifiable information to other users to staff flights and fulfill situational awareness requests.


We may disclose your non-personally identifiable information to an affiliated person, service provider, or third party service providers assisting us in the operation, management, improvement, research and analysis of the Site. Affiliated persons or our third-party service providers may augment, extend, and combine this non-personally identifiable information with data from additional third-party sources in order to assist us with the above. Use of information by affiliated persons and third party service providers will be subject to this Privacy Policy or an agreement that is at least as restrictive as this Privacy Policy.


We reserve the right to disclose all information collected via the Site, internally or to third parties, for any lawful purpose or to prevent harm to us or others. For example, and without limitation, in our discretion we may disclose information to government regulators, law enforcement authorities or alleged victims of identity theft. We will notify you in the event of a government or legal request for your information.


If we should ever transfer or restructure the operational ownership of the Site, such as through a merger with another entity or a reorganization of all or a part of our operational responsibilities or assets, we may disclose, transfer, assign our rights, and/or delegate our duties to your personally identifiable information without notice and consent, including to prospective or actual recipient entities. Should this occur, we will require any third party receiving your personally identifiable information under this subsection to be contractually required to provide the same level of privacy compliance as provided by us under this Privacy Policy.


We cannot ensure that your personally identifiable information will be disclosed only as described in this Privacy Policy. For example, we may be required to disclose personally identifiable information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personally identifiable information that they collect from the Site. Even with the most rigorous information security standards, no transmission of data over the internet can be 100% secure.


4.1    SECURITY.

We use certain physical, managerial, and technical safeguards designed to preserve the security of the personal and other information we maintain in connection with your use of the Site. For example, when you enter personally identifiable information, we secure it with password protection, firewalls, and internal policies that restrict access to authorized Aircare personnel only. This, however, does not guarantee that your information may not be accessed, disclosed, altered, or destroyed by any breach of our physical, technical or managerial safeguards. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and will notify you, as appropriate, in accordance with pertinent laws and regulations.

4.2    STORAGE.

Personally identifiable information collected by the Site is stored in operating environments that are safeguarded against access by the public and protected from access internally by physical and technical security measures. While these measures are helpful to safeguard your personally identifiable information after we receive it, no transmission of data over the internet can be guaranteed to be 100% secure.



You may always decline to provide your personally identifiable information to us by not registering for an account. If you register for an account, you can decline to provide any optional information in your account profile. If you do not register for an account, you will not be able to access or use our Site and services.


We use personally identifiable information of our users as needed for the purposes for which it was collected or where you have consented to our use of such information. If you do not wish to provide information to us or do not wish to consent to the uses described in this Privacy Policy, please do not use the Site or register for an account. .


Most browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, some features and services (particularly those that require sign-in) may not function properly if your Cookies are disabled. Similarly, if you choose to delete session objects from our site, you may not be able to access and use all or part of the Site or benefit from some or all of the information offered.

Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want its online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about that browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operations, including Aircare, do not respond to DNT signals.


You may be able to change the settings on your computer or mobile device to prevent it from providing us with any location data, such as your IP address from which we may infer your general location.


Residents of the European Economic Area (“EEA”) may be entitled to rights under the GDPR. These rights are summarized below. We may require you to verify your identity before we respond to your requests to exercise your rights. If you are entitled to these rights, you may exercise these rights with respect to your personally identifiable Information that we collect and store:

  • the right to withdraw your consent to data processing at any time (please note that this might prevent you from using certain aspects the Site and our services);
  • the right of access your personally identifiable information;
  • the right to request a copy of your personally identifiable information;
  • the right to correct any inaccuracies in your personally identifiable information;
  • the right to erase your personally identifiable information;
  • the right to data portability, meaning to request a transfer of your personally identifiable information from us to any other person or entity as chosen by you;
  • the right to request restriction of the processing of your personally identifiable information; and
  • the right to object to processing of your personally identifiable information.

You may exercise these rights free of charge. These rights will be exercisable subject to limitations as provided for by the GDPR. Any requests to exercise the above-listed rights may be made to: If you are an EEA resident, you have the right to lodge a complaint with a Data Protection Authority about how we process your Personally Identifiable Information at the following website:


If you provide personally identifiable information to us, we may transfer, process, use, or store this information in any country where we have operations, including countries outside of the United States and the EEA. We may transfer your personally identifiable information to a country other than the country where it was collected for processing consistent with this Privacy Policy. Do not provide personally identifiable information to us if you do not consent to this information being transferred outside of the United States or the EEA. Your personally identifiable information may be transferred to a country where privacy laws may not be as protective as in your place of residence. If we transfer your personally identifiable information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • European Commission Standard Contractual Clauses: We may use specific contracts approved by the European Commission which give Personally Identifiable Information the same protection it has in the EEA.
  • Privacy Shield: Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personally identifiable information shared between the Europe and the US.

For additional information on the mechanisms used to protect your personally identifiable information, please contact us via e-mail at


The Site contains links to other sites. However, we are not responsible for any of the content of other linked websites. We are also not responsible for the privacy practices and the terms and conditions of use for any external websites. The linked sites may collect personally identifiable information from you that is not subject to our control. The data collection practices of linked sites will be governed by that site’s privacy policy.


We do not review for accuracy or update your user information regularly, but encourage you to access, review and update your personally identifiable information at any time. To request a copy of your personally identifiable information and data or for assistance regarding canceling your account, or deleting your personally identifiable information, contact us at: We will respond to your request as soon as reasonably possible after verifying your authority to make such requests. Your requests for personally identifiable information deletion are subject to Section 2.5, and we will delete your personally identifiable information within a reasonable time.


California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personally identifiable information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to


While the Services is not intended for anyone under the age of 18, if you are a California resident who is under age 18 and you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at: When requesting removal, you must be specific about the information you want removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the Content or information. Removal of your content or information from the Site or Services does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.


Because our privacy practices and privacy law necessarily evolve over time, we reserve the right to revise this Privacy Policy from time to time in our sole discretion, upon notice to you such as by posting updated Privacy Policy on the Site, sending you an email to your account email, or by any other reasonable means. You should periodically review this Privacy Policy to ensure that you are familiar with the most current version. Your continued use of the Site after the Effective Date posted above will constitute your acceptance of the updated Privacy Policy.


If you have any questions about this Privacy Policy or other matters that relate to it, you may contact us by sending an email to: or at the mailing address below:

Aircare International
Attn: Privacy
401 E 25th St, Suite H, Tacoma WA 98421